Buying Your Home:
Settlement Costs and Information
II. Buying and Financing a Home
Your Right to File Complaints
Private Lawsuits. If you have a problem, the best place
to have it fixed is at its source (the lender, settlement agent, broker,
etc.). If that approach fails and you think you have suffered because of
a violation of RESPA, ECOA or any other law, you may be entitled to sue
in a federal or state court. This is a matter you should discuss with your
attorney.
Government Agencies. Most settlement service providers
are supervised by a governmental agency at the local, state and/or federal
level, some of which are listed in the Appendix to this Booklet. Your state's
Attorney General may have a consumer affairs division. If you feel that
a provider of settlement services has violated RESPA or any other law,
you can complain to that agency or association. You may also send a copy
of your complaint to the HUD Office of Consumer & Regulatory Affairs.
The address is listed in the Appendix.
Servicing Errors. If you have a question any time during
the life of your loan, RESPA requires the company collecting your loan
payments (your "servicer") to respond to you. Write to your servicer and
call it a "qualified written request under
Section 6 of RESPA." A "qualified written request" should be a separate
letter and not mailed with the payment coupon. Describe the problem and
include your name and account number. The servicer must investigate and
make appropriate corrections within 60 business days.
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